Return Policy

Shipped Products

An exchange will be permitted if the product received is in poor condition due to shipping damage or printing error. You may seek an exchange within 30 days in these circumstances only.

Electronic Products

Electronic documents cannot be returned for refund or credit, unless otherwise provided for by law. If you are unsure of the product you need, please contact us and let us assist you to ensure you are selecting the correct product for your needs.

CSA Group reserves the right to terminate your Agreement immediately upon discovery of violation of any of its terms. To review the agreement, please click here

Course Cancellation

Cancellation requests received more than 14 calendar days before start date of the event will receive a full refund less a $100 administration fee. Cancellation requests received within the 14 calendar days prior to the event start date will be non-refundable.

Substitution of event participants will be permitted at any time prior to the start date. Please ensure that the substitute participant has met any prerequisite requirements.

Payment must be received in full before the event. CSA reserves the right to cancel any event and will, in such case, fully refund all registration fees. No liability is assumed by the organizers for changes in conference dates, content, speakers or venue.